Shipping & Delivery Policy
Fast, dependable doorstep fulfillment across Abuja, backed by transparent delivery standards and our 72-hour escrow inspection protection.
Abuja (FCT) Fulfillment Network
Operating exclusively across Abuja districts & satellite areas.
1. Exclusive Service Zone (Abuja Only)
Kego's marketplace delivery infrastructure operates exclusively within the Federal Capital Territory (FCT), Abuja, Nigeria. We do not currently ship to other Nigerian states or international locations.
Covered Abuja Districts & Zones:
- • Phase 1 & Central: Wuse (1 & 2), Garki (1 & 2), Maitama, Asokoro, Central Area (CBD), Guzape
- • Phase 2 & Extended: Jabi, Utako, Mabushi, Katampe, Gwarinpa, Life Camp, Apo, Lokogoma, Kaura
- • Satellite Towns: Kubwa, Lugbe, Dawaki, Dutse, Bwari, Karu, Nyanya, Kuje, Jikwoyi
Notice: All deliveries across all districts are strictly subject to daily rider availability and local dispatch logistics.
Any order placed with a destination outside Abuja FCT will be flagged by our system and automatically cancelled, with a 100% refund credited back to the Buyer's Kego Wallet.
2. Delivery Timelines & Fulfillment Commitment
Same-Day Delivery is Our Operational Goal
Same-day fulfillment is our primary operational target and goal for all qualifying Abuja orders. Our logistics dispatch network actively strives to pick up and deliver every order on the very day it is placed.
Official Guaranteed Window (48 to 72 Hours): While same-day delivery is our consistent standard, all orders are officially guaranteed within forty-eight (48) hours, with an absolute maximum fulfillment window of seventy-two (72) hours, accounting for daily rider availability, vendor packaging readiness, road traffic, and adverse weather conditions.
Daily Operating Schedule: Order dispatches and doorstep deliveries take place Monday through Saturday between 8:00 AM and 6:00 PM (WAT). Orders placed after 4:00 PM or on non-operational days will be queued for the following business morning.
3. Vendor Rapid Packaging SLA (20 to 30 Minutes)
To maintain our rapid delivery standard across the city, Kego enforces a strict packaging SLA for all Abuja vendors:
- Vendors must acknowledge, inspect, and securely pack items within twenty (20) to thirty (30) minutes of receiving the order alert on their dashboard.
- A certified 3PL dispatch rider is assigned immediately upon order confirmation to collect the parcel from the vendor's store location.
- Vendors failing to have goods prepared within the 20-to-30 minute window are subject to order reassignment, cancellation penalties, and lower search rankings.
4. Live Milestone Tracking
Buyers can monitor parcel movement in real-time through the order tracking dashboard:
5. 72-Hour Standard Escrow Holding & Inspection Period
Following parcel handover, the Buyer enters a standard seventy-two (72) hour inspection window to test the product and confirm its condition:
- Buyers can confirm receipt in their dashboard ("Confirm Receipt"), which immediately releases escrow payment to the Vendor.
- If no dispute is filed within seventy-two (72) hours of marked delivery, the platform automatically completes the transaction and releases the payout.
- If the item is defective, damaged, or incorrect, the Buyer must file an in-app dispute within the 72-hour window with photos/videos. Funds remain safely frozen until our compliance team resolves the claim.
6. Dispatch Support & Enquiries
Need assistance with an active delivery? Reach our Abuja dispatch team at shipping@kegoshop.com or call our customer line at +2347016760490.